Community Guidelines

Last Updated: February 21, 2026

1. Our Community Mission

StackTrackPro is a trusted marketplace for collectors and enthusiasts. Our Community Guidelines uphold values of respect, fairness, safety, and transparency. These guidelines apply to all Users, content, and interactions on the Platform.

2. Respect and Civility

2.1 Treat Others With Respect

We expect all Users to treat each other with dignity. Prohibited behavior includes:

Harassment, bullying, or intimidation
Discrimination based on race, ethnicity, religion, gender, age, disability, or sexual orientation
Personal attacks or insults
Threatening behavior or violence
Doxxing (sharing private information without consent)

2.2 Avoid Hate Speech

Content that promotes hatred, violence, or discrimination against protected groups is strictly prohibited. This includes slurs, dehumanizing language, and conspiracy theories targeting specific communities.

2.3 Report Violations

If you encounter harassment or hate speech, report it immediately using the Report button. Include context to help our team investigate.

3. Honesty and Integrity

3.1 Be Truthful in Listings

Sellers must provide accurate information:

Condition - Describe wear, damage, restoration honestly
Authenticity - Use "Replica," "Reprinted," or "Restored" clearly if not original
Grading - Clearly state if professionally graded or personal assessment
Completeness - Disclose missing pieces, inserts, or documents
Photos - Must represent actual item being sold

3.2 Prohibited Misrepresentation

Listing counterfeit or fake items as authentic
Overstating rarity or market value
Hiding defects or damage in item description
Using misleading titles or deceptive keywords
Misrepresenting authentication or provenance

3.3 Fair Bidding Practices

Do not bid on your own auctions (self-bidding)
Do not use multiple accounts to manipulate prices
Do not agree to "shilling" (inflating bids with no intent to buy)
Do not agree to undercut other bidders outside the auction
Only bid if you intend and can afford to follow through

4. Prohibited Items and Content

4.1 Prohibited Items

StackTrackPro does not allow:

Counterfeit Goods: Fake branded items or unauthorized reproductions
Weapons & Explosives: Firearms, ammunition, weapons, and bombs
Drugs & Alcohol: Controlled substances, illegal drugs, prescription medications
Stolen Property: Items obtained illegally or obtained from theft
Hazardous Materials: Asbestos, lead, radioactive materials, hazardous chemicals
Endangered Species: Items derived from endangered or protected animals
Adult Content: Sexually explicit materials or services
Intellectual Property Violations: Pirated software, unauthorized reproductions
Documents & IDs: Passports, driver's licenses, and identity documents
Person/Body Parts: Human remains, organs, or biological materials

4.2 Item Category Restrictions

Trading Cards: Must be physical cards only. Digital/NFT cards not permitted.

Sports Memorabilia: Must be authentic or clearly marked as replica/unsigned.

Autographed Items: Must include COA (Certificate of Authenticity) or clear notation of authentication method.

5. Safety and Security

5.1 Account Security

Use a strong, unique password
Enable two-factor authentication
Do not share your account with others
Report unauthorized access immediately
Log out on shared devices after use

5.2 Transaction Safety

Complete all transactions through the Platform
Do not send money outside the System (no wire transfers, gift cards, crypto)
Do not provide banking information in messages
Verify Seller reputation and feedback before bidding
Request tracking numbers for shipments
Use Platform's integrated shipping and tracking

5.3 Phishing and Scams

StackTrackPro will never ask for your password via email or message
Verify URLs carefully (official domain is stacktrackpro.com)
Report suspicious emails to support@stacktrackpro.com
Click links in emails by going to the site directly

6. Communication Standards

6.1 Professional Communication

When messaging other Users:

Use clear, respectful language
Respond to questions promptly (within 12 hours recommended)
Provide honest answers about items
Maintain confidentiality of personal information
Do not share contact information to circumvent the Platform

6.2 Disputes and Complaints

Use civil language when discussing disagreements
Provide evidence to support claims
Work toward mutually acceptable resolutions
Escalate to Platform support if informal resolution fails
Do not threaten, coerce, or intimidate during disputes

6.3 Spam and Solicitation

Do not use the Platform to:

Send unsolicited promotional messages
Recruit for pyramid schemes or MLM
Solicit charitable donations
Advertise services unrelated to auction items
Send chain letters or mass solicitations

7. Feedback and Reviews

7.1 Honest Feedback

Rate based on actual transaction experience
Be specific about what was good or problematic
Avoid personal attacks in criticism
Focus on factors relevant to future buyers

7.2 Prohibited Review Practices

Do not buy/leave fake positive reviews for yourself
Do not post negative reviews to harm competitors
Do not extort positive reviews or remove negative ones
Do not harvest fake reviews from friends

7.3 Copyright in Reviews

You own the content of your reviews. Grant StackTrackPro a license to display and share it publicly. Do not copy reviews from other platforms.

8. Protected Groups and Discrimination

StackTrackPro is for everyone. We prohibit:

Discrimination in bidding rights or pricing based on protected characteristics
Requiring payment based on identity or membership in a group
Harassment based on race, ethnicity, national origin, religion, caste, sexual orientation, disability, age, or gender
Exclusion from services based on protected status

9. Misinformation and Harmful Content

9.1 Health and Safety Claims

Do not make unsubstantiated health claims about items, such as:

Medical treatments or cures
Toxicity or safety of items not labeled as such
Nutritional or health benefits without evidence

9.2 Copyright and IP Infringement

Do not list counterfeit or unlicensed reproductions
Seek permission before using professional images
Attribute content to original creators
Report IP violations immediately

10. Special Handling Items

10.1 Graded Cards

Clearly state grading company (PSA, BGS, SGC, etc.) and grade
Disclose if card is a regrade or technical grade
Include subgrades for modern grading standards

10.2 Autographed Items

Provide Certificate of Authenticity (COA) information
Disclose authentication method and authenticator
Note if authentic signature status is questioned

10.3 International Items

Comply with import/export regulations of origin and destination countries
Disclose any import/export restrictions
Accurately declare customs value

11. Seller Conduct Standards

11.1 Professional Practices

Ship items within stated timeframe (default 2 business days)
Use protective packaging to prevent damage
Provide tracking information to Buyers
Respond to messages within 24 hours during business days
Provide refunds for non-receipt or significant damage

11.2 Prohibited Seller Practices

Do not request payment outside the Platform
Do not offer items for lower prices off-platform
Do not block Buyers with neutral/negative feedback
Do not use bots or scripts to automate auctions

12. Buyer Conduct Standards

12.1 Bidding Commitment

Only bid if you intend to complete the purchase
Honor your bids and commit to payment
Remove bids only for valid reasons (posting error, item relisted, etc.)
Pay within 7 days of auction close

12.2 Return Process

Report issues with purchased items within 30 days
Give Sellers opportunity to resolve before escalating
Return items in original condition when applicable
Provide clear evidence for damage/defect claims

13. Enforcement and Consequences

13.1 Warning and Suspension

Violations result in:

Warning: First minor violations receive warning with opportunity to correct
Suspension: Temporary account restriction (24 hours - 30 days)
Termination: Permanent ban for severe or repeated violations

13.2 Severe Violations

Immediate termination without warning for:

Fraud or illegal activity
Repeated harassment or threats
Hate speech or severe discrimination
Trafficking in prohibited items
Doxxing or privacy violations

14. Reporting and Support

14.1 How to Report Violations

Use the Report button on items, messages, or profiles. Include:

Specific violation description
Relevant evidence (messages, screenshots, links)
Date and time of violation
Any prior attempts to resolve

14.2 Response Timeline

Safety/fraud reports: Reviewed within 24 hours
Other violations: Reviewed within 7 days
Appeals: Reviewed within 14 days

14.3 Appeals Process

If you believe enforcement action was incorrect, appeal to compliance@stacktrackpro.com within 30 days with evidence supporting your case.

15. Special Situations

15.1 Charity Events

Auctions benefitting registered charities are welcome. Clearly disclose what percentage proceeds go to charity.

15.2 Estate Sales

Executors listing estate items should indicate items are from an estate and provide transparent provenance information.

16. Contact and Questions

Questions about Community Guidelines?

Community Standards Team
Email: community@stacktrackpro.com
Phone: +1 (555) 123-4567

17. Updates

We may update these guidelines to improve community safety. Notice of material changes will be provided. Continued use constitutes acceptance of updated guidelines.